Refund policy
Returns
We hope you love your Tipple's Perfect Pour purchase. However, if you'd like to return an item, we accept returns within 30 days of delivery.
To be eligible for a return:
- You must contact us within 15 days of receiving your order to begin the returns process - please email hello@tipplesperfectpour.co.uk
- Returned items must reach us within 30 days of delivery.
- Items must be unused, in their original condition and in their original packaging.
- To request a return, please contact us using the email address associated with your order. Please do not send items back until you have received return instructions from us.
- Unless an item is faulty, damaged or supplied incorrectly, customers are responsible for return postage costs.
Refunds
- Once your return has been received and inspected, we will process any applicable refund within 3 working days.
- Refunds will be issued to the original payment method used at checkout.
- Please note that original delivery charges are non-refundable.
Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, we may ask for:
- Photographs of the item
- Photographs of the packaging
- A brief description of the issue
- Please do not dispose of the item or its packaging until we have confirmed it is safe to do so.
- Where an item is confirmed to be faulty or damaged, we will cover the cost of return postage and arrange an appropriate resolution.
Exchanges
We currently offer exchanges only for items that are defective or damaged.
If you believe your item is faulty or has arrived damaged, please contact us and we will be happy to help arrange a replacement where appropriate.
Need Help?
If you have any questions about your order, returns or refunds, please get in touch. We're a small family business and always happy to help.